Phones and Voicemail – ATA and Feature Access Codes

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What you need to know:

Feature Access Codes (also known as “star codes”) are entered through the phone keypad to control the configuration of certain features.

ATA and Feature Access Codes

Feature Access Codes (also known as “star codes”) are entered through the phone keypad to control the configuration of certain features. For features that require additional input, follow the audible prompts to provide the required additional information.
Please Note: Feature Access Codes allow an alternative method of controlling the same features that can be enabled or disabled on the My Phone Dashboard. Changes made using Feature Access Codes are reflected on the My Phone Dashboard.

Shortcut Codes
To use a Feature Access Code, pick up the handset and enter the applicable code (see below).


Code Feature/Service Description
*72 Call Forwarding Always Activation Redirects all incoming phone calls to another number such as a mobile phone or another user within your company. After dialing the assigned code, dial the phone number to redirect calls, then press the pound key (#).
*73 Call Forwarding Always Deactivation Disables Call Forwarding Always.
*21 Call Forwarding Always to Voice Mail Deactivation Send all incoming calls to voice mail.
*68 Call Park “Parks” a call on your extension or another user’s extension. Once a call is parked, it can be retrieved from another phone by using the Call Retrieve Feature Access Code. To park a call, dial *68 followed by the extension to park the call on, or the pound key (#) to park the call on your own extension.
*58 Group Call Park The Group Call Park feature allows a defined group user to park a call against other available members of a Call Park group which can be picked up by other members of the group at their phone.
*88 Call Retrieve (Call Pickup) Used to retrieve a parked call. Enter *88 followed by the extension that call is parked on. If the call is parked on your own extension, press the pound key (#).
*55 Direct to Voice Mail Transfer Transfers a call on hold directly to Voicemail. The call can be transferred to your voice mailbox or to any other voice mailbox in the group. For example, to transfer a call to another user’s Voicemail, press the Transfer soft key, then enter *55 followed by the user’s extension.
*78 Do Not Disturb Activation When Do Not Disturb is enabled, your phone does not ring and all calls go directly to Voicemail.
*79 Do Not Disturb Deactivation Disables Do Not Disturb.
*69 Last Call Return Dials the last number that called your phone.
*66 Last Number Redial Redials the last number placed from your phone
*36 Call Forwarding Always To Voice Mail Deactivation Deactivates the Call Forwarding Always To Voice Mail service.
*90 Call Forwarding Busy Activation Redirects incoming phone calls to another number, such as a mobile phone or another user within your company when you are engaged on another call. After dialing the assigned code, dial the phone number to redirect calls to followed by the pound key (#).
*91 Call Forwarding Busy Deactivation Disables Call Forwarding Busy.
*40 Call Forwarding Busy To Voice Mail Activation Sends calls to voice mail when you are engaged on a call.
*42 Call Forwarding Busy To Voice Mail Deactivation Deactivates the Call Forwarding Busy To Voice Mail service.
*92 Call Forwarding No Answer Activation Redirects incoming phone calls to another number, such as a mobile phone or another user when you do not answer your phone. After dialing the assigned code, dial the phone number to redirect calls to followed by the pound key (#).
*93 Call Forwarding No Answer Deactivation Disables Call Forwarding No Answer.
*41 Call Forwarding No Answer To Voice Mail Activation Sends calls to voice mail when you do not answer your phone.
*35 Call Forwarding No Answer To Voice Mail Deactivation Deactivates the Call Forwarding No Answer To Voice Mail service.
*94 Call Forwarding Not Reachable Activation Forwards all incoming calls to a different number when your device is not registered on the network. After dialing the assigned code, dial the phone number to redirect calls to followed by the pound key (#).
*95 Call Forwarding Not Reachable Deactivation Turns off the Call Forwarding Not Reachable Service.
*67 Caller ID Delivery Blocking per Call Activates the Calling Line ID Delivery Blocking service on a per-call basis.
*31 Caller ID Delivery Blocking Persistent Activation Activates the Calling Line ID Delivery Blocking service on all calls.
*32 Caller ID Delivery Blocking Persistent Deactivation Deactivates the Calling Line ID Delivery Blocking service.
*65 Caller ID Delivery per Call Displays your calling line ID for outbound calls on a per-call basis. Before placing a call, dial the assigned code. Note that this service is active only for one phone call.
*11 Call Pull Allows allow you to move a call from your Office Anywhere phone to your office phone.
*98 Group Call Pickup Enables you to pick up calls within an assigned Call Pickup Group.
*99 Clear Voice Message Waiting Indicator Clears the message waiting indicator light on the phone.
*97 Directed Call Pickup Answers calls ringing on another user’s line. Enter the assigned access code followed by the extension of the user whose call is to be picked up.
*60 Music On Hold Per-Call Deactivation Deactivates the Music On Hold service for the current call.
*50 Push to Talk Provides intercom-like functionality between you and another user or group of users. Dial *50 followed by the other user’s extension. Their phone will go off-hook and an intercom-like call is placed. Note: This service requires administrator configuration before use.
*43 Call Waiting Activation Turns on Call Waiting.
*46 Call Waiting Deactivation Turns off Call Waiting.
*70 Call Waiting Cancel per Call Call Waiting is still active but you can cancel it per call.
*38 Call Waiting Interrogation Call Waiting Interrogation.
*45 Call Recording Stop Stops a recording in On Demand With User Initiated Start.