Home | End User Guides |
What you need to know:
This article provides basic navigation and information for the Calling User Portal.
Introduction
To learn more about Sharing and Unified Messaging (from Calling User Portal), please visit the Sharing and Unified Messaging (from Calling User Portal) Article. The Calling User Portal is for end users and allows you to:
- Configure settings for voicemail and voicemail to email preferences.
- Listen to and manage voicemail.
- Set up feature settings:
- Call forwarding
- Do Not Disturb
- Office Anywhere
- Meet-Me Conferencing
- Simultaneous Ring and Anywhere
- Call Waiting
- Business Continuity
- Call rejection
- Barge In
- Sequential Ring
- Hoteling
- Set up your My Rules preferences for handling calls
- Configure you My Numbers
- View and export your Call History
NOTE: Features that are available from the My Phone portal are dependent upon the seat package that you have been assigned.
Accessing My Phone
Once the My Account administrator for your site has set you up as a user, you will receive a link to the My Phone Portal. To login to My Phone:
- Enter the URL of the Calling User Portal into a new browser window.
- Enter your Calling User Portal User ID. Note: This will be provided by your administrator.
- Enter your temporary Calling User Portal password.
- Enter the temporary password and enter a new password in the new password field.
- Confirm your password and click Change Password.
- You will then be routed to the main Calling User Portal dashboard.
Each time you log in to the user portal a pop-up window will display showing your login was successful. If your login attempt fails, due to incorrect username or password, a “failed attempt” window is displayed showing the number of failed login attempts and date and time of the last failed attempt. The failed attempts log in window displays until it is closed by the user.
Please Note: If your account have Two Factor Authorization activated for your account, you will get a pop up dialog box asking for an authorization code. Retrieve your code from the designated e-mail address or mobile phone number and hot confirm. You will be direct to the Mt Phone Portal dashboard.
Languages
Upon entering the My Phone Portal Dashboard, you have the option to change the Language of the Portal as well as the Announcement Language, i.e. the language a caller will hear when they ring your phone. Both options can be found within the profile drop down menu.
How to Change the My Phone Portal Language:
- From the My Phone Portal Dashboard, click on the Profile drop-down menu.
- Click on Select Language.
- Choose your preferred Language. Once chosen, the language will automatically update.
How to Change the My Phone Announcement Language:
- From the My Phone Portal Dashboard, click on the Profile drop-down menu.
- Click on Account Settings.
- From the drop-down menu under Announcement Language, select your preferred Language.
- Click Save when completed.
Voicemail
From the Voicemail page, you can:
• Listen to and manage Voicemail messages
• Change your Voicemail to email (Unified Messaging) settings.
Call Settings
From the Call Settings page, you can manage Incoming Call Settings, Schedule Settings and have access to Additional Features for call settings.
Directory
From the Directory page, you can:
• View and edit your Personal Directory under My Contacts.
• Add entries to the Personal Directory that can be used when configuring other services such as Anywhere or Call forwarding.
• View the Enterprise Directory for your company (phone list).
• Add and edit Speed Dial contact under My Contact.
Note: The Enterprise Directory, Personal Directory (My Contacts) and Speed Dial list will not be available to view from your desk phone. However, you can place calls to these contacts from Calling User Portal using the UC-One desktop application, if installed.
Call History
The Call History page allows you to view Call History on your phone number.
