Admin Portal – Device Management

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What you need to know:

The device management portion of the admin portal provides a centralized way of managing and maintaining the inventory of phones. This article covers the topics related to device management.

View Device Status and Details

To confirm that a phone is effectively communicating with the network, check the device status.

  1. Log in to the admin portal.
  2. Select the Devices tab.
  3. Select the Actions drop-down menu for the device you would like to verify.
  4. Choose Device Status. This will perform a status check and once complete, it will display the status of the phone and whether it is registered, aged or unregistered. A registered status is a positive indication of connectivity, all others indicate some issue with the connection between the phone and the network.

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  5. You can also reboot a device from the Action drop-down menu. Select Reboot Device.

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    Manually Adding or Removing a Device

    To add a device, follow these steps:

    1. Select Add Ported Device. The Add a Ported Device window will appear.

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    2. Choose the site where the device is assigned to in the Site drop-down menu.
    3. Next, choose the device type from the Device drop-down menu. Note: You can only choose from the approved devices within your site.
    4. Enter the MAC Address of the device to be added.
    5. When you are done, select Save. The new device will now show up in your device list.

    To remove a device, follow these steps:

    1. From the Devices tab, find the device you would like to remove.
    2. Select the Actions drop-down menu.
    3. Then select Remove Device.

    Export a List of Devices

    To export a list of all the devices assigned to your site select Export. This will export the information as a .csv file and will include each MAC address, device type, available lines and site.

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    Import a List of Devices (Bulk Upload of Devices)

    You can also import a list of already existing devices as a bulk upload to the portal.

    Note: Before performing a bulk upload, it is advised to download the .csv template found in the Import drop-down menu along with the list of supported devices and list of sites for better bulk upload results. You can also view the Instructions for this process from the drop-down menu list.

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    Once you have created and saved your .csv file you are ready to perform a bulk upload.

    1. Click the Import drop-down menu.
    2. Select Upload .CSV File and select the file to upload. The system will validate the records. If there are any problems, the system will display the result with the corresponding error message.
    3. A notification will appear once the upload is successful and the devices will be added to your inventory. Once they pass validation, they will be ready to be assigned to users.

    Generate a Device Management Report

    Users have the ability to generate a downloadable CSV for line port status of all devices in a site or all sites for the customer through the export functionality in the Calling Admin Portal.

    Note: This feature must be enabled in Party Manager for the Service Provider.

    To run a Device Management report, follow these steps:

    1. Log in to the admin portal.
    2. Select the Devices tab, then Line States.
    3. Select Export Device Status. CSV will be generated and downloaded.

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    Note: A filter can be applied on the Line States page, before Exporting the Device Status report, to only download necessary filtered data.

    Note: This report can also be pulled by selecting the site value as “ All Sites”.

    Known Issues & Limitations

    • Per session, two parallel exports will be delayed by 5 seconds. Within the rate-limit period only one request will be allowed for a session or for the customer.
    • If two different users (SP and OPS) request a same customer-site ID export in the same time period, the first user will start an actual export but the second user will get cached data from the backend.
    • Globally Export Device Line States API allows a maximum of 2-3 export requests to be executed in parallel at a time. A maximum of 10 requests, that come at the same time, will be queued. If there are more than 10 requests, the remaining will be rejected.

    Error Conditions

    • 408/429 response codes – Too many requests were made, or the request timed out waiting in the queue.
    • 500 response code – The export failed at the server level.

    Identify MultiCell ID

    • Login as Customer Administrator into CAP
    • Click on Devices
    • Search your DECT device
    • Click on Device Status
    • Multicell Id will be displayed
    • Multicell Id will not be displayed for Non DECT devices

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