This guide reviews how to manage contacts within the Call Center Agent client.
Agent de centre d’appels – Surveiller les superviseurs
This guide reviews how to monitor a supervisor within the Call Center Agent client.
Console de réceptionniste – Présentation
This guide will introduce the Receptionist Portal and the various parts of the portal consisting of the Call Console Pane, Queue Pane, and Contacts Pane.
Console de réceptionniste – Comprendre les files d’attente pour les utilisateurs finaux
This guide will show you how to understand Call Queues and their functions within the Receptionist portal.