Within this Call Center Agent video, it will show you the Agent Plugin Settings within the Portal.
Centre d’appels – Agent – Rapports
Within this Call Center Agent video, it will show you the Agent Setting Reports within the Portal.
Centre d’appels – Agent – Services
Within this Call Center Agent video, it will show you the Service Settings within the Portal.
Centre d’appels – Agent – Application
Within this Call Center Agent video, it will show you the Application Settings within the Portal.
Centre d’appels – Agent – Général
Within this Call Center Agent video, it will show you the General Settings within the Portal.
Centre d’appels – Agent – Paramètre post appel et compte à rebours
Within this Call Center Agent video, it will show you Post Call Setting and Wrap Up Timer and its functions within the Portal.
Centre d’appels – Agent – États et paramètres ACD
Within this Call Center Agent video, it will show you how to change ACD States and Settings within the Portal.
Centre d’appels – Agent – Rejoindre des centres d’appels
Within this Call Center Agent video, it will show you how to Join Call Centers within the Portal.
Centre d’appels – Agent – Paramètres des notifications d’appel
Within this Call Center Agent video, it will show you Call Notifications and its functions within the Portal.
Centre d’appels – Agent – Codes de disposition
Within this Call Center Agent video, it will show you the disposition codes and how to use them within the Portal.