Within this Call Center Supervisor video, it will show you the report Settings within the Portal.
Centre d’appels – Superviseur – Plug-ins
Within this Call Center Supervisor video, it will show you the Supervisor Setting plugins within the Portal.
Centre d’appels – Superviseur – Services
Within this Call Center Supervisor video, it will show you the Service Settings within the Portal.
Centre d’appels – Superviseur – Application
Within this Call Center Supervisor video, it will show you the Application Settings within the Portal.
Centre d’appels – Superviseur – Général
Within this Call Center Supervisor video, it will show you the General Settings within the Portal.
Centre d’appels – Superviseur – DNIS et priorisation des files d’attente
Within this Call Center Supervisor video, it will show you DNIS and Priority Queuing within the Portal.
Centre d’appels – Superviseur – Service de nuit et transfert forcé
Within this Call Center Supervisor video, it will show you how supervisor options such as Night Service and Forced Forwarding within the Portal.
Centre d’appels – Superviseur – Gérer les files d’attente
Within this Call Center Supervisor video, it will show you how to Manage Queues within the Portal.
Centre d’appels – Superviseur – Intervenir
Within this Call Center Supervisor video, it will show you how to Barge Into calls within the Portal.
Centre d’appels – Superviseur – Modifier les états ACD des agents
Within this Call Center Supervisor video, it will show you how to change Agent ACD States within the Portal.