This video reviews how administrators can set up and modify the Emergency Call Notification service.
Admin – CAP – Rapports
This video demonstrates how administrators can run reports on a call center.
Admin – CAP – Attribuer des agents
This video demonstrates how administrators can assign agents to a call center in the admin portal.
Admin – CAP – Acheminement des appels – Contournement de confort
This video reviews the comfort bypass call routing feature available to modify for call centers in the admin portal.
Admin – CAP – Acheminement des appels – Redirection
This video reviews the redirect call routing feature available to modify for call centers in the admin portal.
Admin – CAP – Acheminement des appels – Indisponible
This video reviews the unavailable call routing feature available to modify for call centers in the admin portal.
Admin – CAP – Acheminement des appels – Appels échoués
This video reviews the stranded calls call routing feature available to modify for call centers in the admin portal.
Admin – CAP – Acheminement des appels – Débordement
This video reviews the overflow call routing feature available to modify for call centers in the admin portal.
Admin – CAP – Paramètres de file d’attente d’appels
This video reviews how administrators can modify and manage the queue settings for a call center in the admin portal.
Admin – CAP – Modifier le profil du centre d’appels
This video reviews how administrators can modify the call center profile, including changing the name, editing call forwarding, adding alternate numbers, and more.