This can be done by selecting Transfer to Operator Internal/External on any auto attendant dialing menu option. If the caller does not make a selection in the allotted time, the call will automatically route to whatever option is assigned the Transfer to Operator option. For more information about configuring the dialing menu of an auto attendant, click here.
Yes, select the site from which you wish to add agents from the Agents tab in the edit call queue window. For more information, click here.
This can be done via queue settings. Select Transfer to Phone Number, enter a phone number, and check the Send-to-voicemail box. You will also need to set the overflow timer. Note: The overflow timer is measured in seconds, not by rings. For more information about modifying call queue settings, click here.
Maximum call queue size is 50 concurrent calls.
Agents can make themselves temporarily unavailable in a call queue via the Connect app and Mobile app. Connect app: Settings > Call Settings > Call Control > Call Center Queues > Change Status. Mobile app: Queues > Change Status.
Yes, select the site from which you wish to add agents from the drop-down menu on the Phones tab of the edit hunt group window. For more information, click here.
Currently, there is not a way to sign out of hunt groups. Activating do not disturb (DND), either on a device or in the portal, will stop an agent from being alerted to new hunt group calls.