How do I program what happens on the auto attendant if the caller doesn’t make a selection?

Daryl Norfleet

This can be done by selecting Transfer to Operator Internal/External on any auto attendant dialing menu option. If the caller does not make a selection in the allotted time, the call will automatically route to whatever option is assigned the Transfer to Operator option. For more information about configuring the dialing menu of an auto attendant, click here.

Can agents “sign out” of a call queue?

Daryl Norfleet

Agents can make themselves temporarily unavailable in a call queue via the Connect app and Mobile app. Connect app: Settings > Call Settings > Call Control > Call Center Queues > Change Status. Mobile app: Queues > Change Status.

Is it possible to “sign out” of a hunt group?

Daryl Norfleet

Currently, there is not a way to sign out of hunt groups. Activating do not disturb (DND), either on a device or in the portal, will stop an agent from being alerted to new hunt group calls.