My Phone – Basics

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What you need to know:

Three types of call forwarding can be set up on the My Phone Next portal: Always, When Busy and When No Answer.


To learn more about Sharing and Unified Messaging (from My Phone), please visit the Sharing and Unified Messaging (from My Phone) Article.


Introduction to My Phone

The My Phone portal is for end users and allows you to:

  • Configure settings for voice mail and voice mail to email preferences
  • Listen to and manage voice mail.
  • Set up feature settings:
    • Call forwarding
    • Do Not Disturb
    • Simultaneous Ring and Anywhere
    • Call Waiting
    • Business Continuity
    • Call rejection
    • Barge In
    • Sequential Ring
    • Hoteling
    • Set up your My Rules preferences for handling calls
    • Configure you My Numbers
    • View and export your Call History

NOTE: Features that are available from the My Phone portal are dependent upon the seat package that you have been assigned.


Accessing My Phone

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Once the My Account administrator for your site has set you up as a user, you will receive a Welcome Email containing your My Phone login information and separate email with your voice mail password.

To login to My Phone:

  1. Open the Welcome Email.
  2. Click the link to the My Phone portal
  3. Enter your My Phone User ID (found in the Welcome email)
  4. Enter your temporary My Phone password.
  5. Note: Your voicemail passcode is in your Welcome Email and will be required for accessing voice mail from your phone. If you have misplaced it, you can reset your voicemail passcode from the My Phone portal under Profile.


My Messages

From My Messages tab, you can:

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  • Listen to and manage Voicemail messages
  • Chang your Voicemail to email (Unified Messaging) settings.


My Features

From the My Features tab, you can manage feature settings and if applicable, download UC-One Desktop applications and view login information.

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My Rules

The My Rules tab allows you to set rules for how to handle calls from particular numbers during certain days of the week and time of the day.

Additionally, you can set up email alerts that notify you if you have received a call from a phone number

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My Numbers

From the My Numbers tab, you can:

  • View and edit your Personal Directory
  • Add entries to the Personal Directory that can be used when configuring other services such as Anywhere or Call forwarding.
  • View the Enterprise Directory for your company (phone list)
  • Add and edit Speed Dial contact.

Note: The Personal Directory, Enterprise Directory and Speed Dial list will not be available to view from your desk phone. However, you can place calls to these contacts from My Phone using the UC-One desktop application, if installed.

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Call History

The Call History tab allows you to view and export Call History on your phone number.

To export your call history details report:

  1. Enter the date, call type (incoming, outgoing or missed).
  2. Click refresh.
  3. Click Export to save the file as a workbook.

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