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PHD User Verification

User VerificationHome | PHD PagesPartner Verification Needed If you are receiving this message, your login credentials did not meet the criteria. Fill out the form to request verification of your access. The Partner HelpDesk (PHD) is a sub-section of Carrier Support Center. It is only available to Cisco Webex Calling Resellers (VARs) and Service Providers (SPs). The Partner HelpDesk (PHD) … Read More

Hub

HUB 1 article HUB Maintenance Release 2.2.3 Topics Branding, Referrals & Reporting This section provides important information on Branding Guidelines for Cisco Webex Calling portals and applications. 3 articles Show all Partner This section provides important information for partners in regards to the Cisco Webex Calling service. 56 articles Show all Security & Policies This section provides important information on … Read More

Partner

Partner 56 articles Global Availability Customer Service Policy Service Availability Check Quick Reference Guide Webex Branding Guide Service Description International Quick Reference Order Attachments Quick Reference Guide Hostname, SSL & Email Setup Disconnecting Services for an End Customer New Customer Implementation Service Policy Topics Branding, Referrals & Reporting This section provides important information on Branding Guidelines for Cisco Webex Calling … Read More

Security & Policies

Security & Policies 2 articles Cisco Webex Calling Helpdesk Overview Call Detail Record (CDR) Services Frequently Asked Questions Is the Carrier platform HIPAA compliant? No, the Carrier platform is not HIPAA compliant at this time. We do not retain sensitive CID information, and we do not fall within the requirements for HIPAA compliance. No questions matching current filter Topics Branding, … Read More

Feature & Product

Feature/Product 2 articles Walkme QRG for REP PBX Features with Analog Phones Frequently Asked Questions Does the Carrier platform support progressive dialer? The platform does not support progressive dialer at this time. I have a customer who would like to have the automated message in both French and English. Is that possible? By default, automated messages are set to the … Read More

Billing

Billing 5 articles Billing Data Pack Sample (AU) Billing Data Pack Sample (US) Billing Data Pack Sample (DE) Billing Data Pack Sample (FR) Billing Data Pack Sample (UK) Topics EOL This section provides information regarding the end of life (EOL) of Webex Calling features and services. 3 articles Show all RCA This section provides important information on root cause statements … Read More

RCA

RCA 30 articles Commercial Customer RCA (09-11-2019) Root Cause Statement August 14, 2019 Customer RCA June 26 2019 Root Cause Statement: October 1, 2019 Commercial Customer RCA (08-23-2019) Root Cause Statement: October 9, 2019 Commercial Customer RCA-(10-07-2019) Root Cause Statement: October 3, 2019 Government Root Cause Statement – July 2019 Root Cause Statement: June 27, 2019 Topics EOL This section … Read More

EOL

EOL 3 articles Modification of Services End of Sale and End of Life Announcements for Call Recording Service Assistant Toolbar – EOL Notice Topics RCA This section provides important information on root cause statements for the Cisco Webex Calling service. 30 articles Show all Billing This section provides information on billing guidelines for your Webex Calling service. 5 articles Show … Read More