What you need to know:
Should you forget or misplace your My Phone password, you can easily reset it.
**New R22 Release**
1.
Resetting your My Phone password in R22
- From the login in page of the My Phone Portal, click the Forgot your password link.
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- Enter your User Name and then click the Reset Password link.
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- Your temporary Password will be emailed to you. Please Note: If the temporary password is not changed within this 24 hours, you will need to follow the password reset procedure again.
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- Once you have retrieved it, return to the My Phone login page and enter your User Name and temporary Password.
- You will be prompted to change your Password. Choose a replacement Password and enter it in the New Password Field and confirm the new password.
Please Note: New passwords must meet the following criteria:
- At least 10 characters long
- Does not contain the username, telephone number or alternate ID
- Contains at least one character from each category:
- Uppercase Letters
- Lowercase Letters
- Numbers
- Non-alphanumeric charaters
- Must be changed after 90 days
- Then, click Change Password. You will then be routed to the My Phone Dashboard.
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