Admin Portal – Rules for Voicemail Passcode

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Voicemail passcode rules enhance the overall security by providing a set of rules to minimize access by unauthorized parties. These rules, as defined, cannot be overridden at the admin portal level or at the individual user level for reasons of security. Users must select a passcode that follows the rules defined. If the passcode they have selected does not comply with these rules it is rejected, and the user will be prompted to enter another one.

Voicemail Passcode Rules

The passcode rules are described below and apply each time users change their passcode. The length of the voicemail passcode must be between 4 and 8 digits. Passcodes that do not meet the following criteria will be rejected and the user will be prompted to enter a new one:

  • Repeated Digits: Passcodes that have repeated digits are not allowed (for example 1111 or 2222).
  • Sequential Digits: Passcodes of more than 2 digits either ascending or descending will not be allowed (for example 1234 or 4321).
  • Repeated Sequences: Passcodes that have repeated sequences whether ascending or descending will not be allowed – (for example 234234 or 432432).
  • Extension Number: The user’s own extension number either as is or reversed will not be allowed. Note: Any portion of the passcode cannot be the user’s extension number (for example, if the extension is 435 the user cannot set a passcode of 1435).

Voicemail passcodes can be previous passcodes nor the reversal of previous passcodes.

Passcode Aging

This rule starts a timer when the users changes their passcodes. When the timer expires, users will receive system-generated voice prompts requesting that they select a new passcode before they are granted access to their Voice Portal.

Note: The user hears a system announcement: “Your passcode is expired; please enter a new one now to get access to the Voice Portal. Please enter the new passcode, followed by # sign.” The user will be asked to confirm the new passcode.

Cisco BroadCloud has defined Passcode Aging at the system level to ensure security and minimize the potential of access from authorized persons. It is set at 30 days and cannot be overridden at the site level or at the individual user level.

Passcode Lockout

This feature locks out a user’s Voice Portal access after five unsuccessful login attempts in a row. The number of attempts cannot be overridden at the Customer/Enterprise level or at the individual user level. When locked out, a user Voice Portal account must be reset by the Group Administrator through the admin portal.

If the user tries to log in when the account is locked out, the user will hear the following system announcement: “Your voice portal access is locked out. Please contact your group administrator to reset the passcode. This operation cannot be completed at this time. Please hang up and try again later.”

Voicemail Passcode Reset

Administrators can change voicemail passcode through the admin portal. To change a voicemail passcode, follow the steps below:

  1. Log in to the admin portal.
  2. Select the Users tab.
  3. Find the user in which you are wanting to change and select the Actions drop-down menu.
  4. Then select Reset Voicemail PIN.
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  6. A temporary password will be sent to the user at the email address entered in the user’s info profile. To access the user’s info profile, select the Actions drop-down menu and then select Edit. The Edit User window will appear. On the User Information page, you will see the email address where the temporary password will be sent.
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