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Call Center (Supervisor) – Managing Agents

This guide reviews how supervisors can manage agents using the Call Center portal.

  • Home
  • Administrators
    • Getting Started Videos for Administrators
    • Videos for Admins
    • Administrator Guides
  • End Users
    • Getting Started Videos for End Users
    • Videos for Users
    • End User Guides
  • Help Topics
    • Apps
      • UC-One Communicator
        • UC-One Communicator Guides
        • UC-One Communicator Video Library
      • UC-One Connect
        • UC-One Connect Guides
        • UC-One Connect Video Library
      • Call Center
        • Supervisor
          • Supervisor Guides
          • Supervisor Videos
            • Supervisor Video Library
            • Supervisor Reports Video
        • Agent
          • Agent Guides
          • Agent Videos
            • Agent Video Library
            • Agent Reports Video
      • Receptionist
        • Receptionist Console Guides
        • Receptionist Console Video Library
      • Dubber Video Library
      • CRM Connect Guide
    • Desktop Phones
      • Desktop Phone Guides
      • Desktop Phone Video Library
        • Cisco Phones Video Library
        • Polycom Phone Video Library
        • ATA Install Video
      • Supported Devices
  • Video Library
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    • About
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  • Home
  • Administrators
    • Getting Started Videos for Administrators
    • Videos for Admins
    • Administrator Guides
  • End Users
    • Getting Started Videos for End Users
    • Videos for Users
    • End User Guides
  • Help Topics
    • Apps
      • UC-One Communicator
        • UC-One Communicator Guides
        • UC-One Communicator Video Library
      • UC-One Connect
        • UC-One Connect Guides
        • UC-One Connect Video Library
      • Call Center
        • Supervisor
          • Supervisor Guides
          • Supervisor Videos
            • Supervisor Video Library
            • Supervisor Reports Video
        • Agent
          • Agent Guides
          • Agent Videos
            • Agent Video Library
            • Agent Reports Video
      • Receptionist
        • Receptionist Console Guides
        • Receptionist Console Video Library
      • Dubber Video Library
      • CRM Connect Guide
    • Desktop Phones
      • Desktop Phone Guides
      • Desktop Phone Video Library
        • Cisco Phones Video Library
        • Polycom Phone Video Library
        • ATA Install Video
      • Supported Devices
  • Video Library
  • Announcements
  • Partners
    • Calling HelpDesk
    • About
  • Contact Us
  • English
  • Français