Call Center - Agent - Video LibraryHome | Video Library | Call Center Agent Guided Tour Signing Into Call Center Guided Tour Display Pane Dashboard Contacts Pane Call Console Pane Managing Calls Placing Calls Answer Transfer Conference Calls Calling Features Select Supervisor to Monitor Escalate Calls to Supervisor Managing Speed Dial & Personal Contacts Disposition Codes Features and Functions Call Notification Settings Joining Call Centers ACD States and Settings Post Call Settings and Wrap Up Timer Settings General Application Services Reports Plugins
