CAP Videos - Carrier Support Center

Calling Admin Portal Video Library

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Getting Started

Logging In

Dashboard Overview

Quick Start

Emergency Call Notification

Password Management

Changing the Admin Portal Password

Setting the Voice Portal Password

Resetting a User’s Voicemail Password

Resetting a User’s My Phone and UC-Application Password

Device Management

Device Management

Managing User Features

Users Information and Assignments

Users Voicemail Settings

Users Call Forwarding Settings

Users Primary and Shared Devices
Users Mobile and PC Applications

Users Calling Permissions

Users Visibility Options

Users Push to Talk Settings

Auto Attendants

New to the admin portal? We recommend playing these videos in sequence.

Hunt Groups

New to the admin portal? We recommend playing these videos in sequence.

Intro to Hunt Groups

Modifying the Hunt Group Profile

Assigning the Call Routing

Call Park

Call Park

Call Pickup Groups

Call Pickup Groups

Call Queues

New to the admin portal? We recommend playing these videos in sequence.

Call Centers

New to the admin portal? We recommend playing these videos in sequence.