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  • Home
  • Administrators
    • Getting Started Videos for Administrators
    • Video Library for Admins
    • Administrator Guides
  • End Users
    • Getting Started Videos for End Users
    • Video Library for Users
    • End User Guides
  • Video Library
  • Announcements
  • Partners
  • Contact Us
  • Search

Calling Admin Portal Video Library


Home | Video Library | CAP Videos


Getting Started

  • Logging In

    Dashboard Overview

    Quick Start

    Emergency Call Notification

Password Management

  • Changing the Admin Portal Password

    Setting the Voice Portal Password

    Resetting a User’s Voicemail Password

    Resetting a User’s My Phone and UC-Application Password

Device Management

  • Device Management

Managing User Features

  • Users Information and Assignments

    Users Voicemail Settings

    Users Call Forwarding Settings

    Users Primary and Shared Devices

  • Users Mobile and PC Applications

    Users Calling Permissions

    Users Visibility Options

    Users Push to Talk Settings

Auto Attendants

New to the admin portal? We recommend playing these videos in sequence.

  • Intro to Auto Attendants

    Modifying the Auto Attendant Profile

    Modifying the Dialing Menu

    Modifying Greetings

  • Reporting

Hunt Groups

New to the admin portal? We recommend playing these videos in sequence.

  • Intro to Hunt Groups

    Modifying the Hunt Group Profile

    Assigning the Call Routing

Call Park

  • Call Park

Call Pickup Groups

  • Call Pickup Groups

Call Queues

New to the admin portal? We recommend playing these videos in sequence.

  • Intro to Call Queues

    Modifying the Call Queue Profile

    Queue Settings

    Assigning Call Routing

  • Assigning Agents

    Reporting

Call Centers

New to the admin portal? We recommend playing these videos in sequence.

  • Intro to Call Centers

    Modifying the Call Center Profile

    Queue Settings

    Call Routing - Overflow

  • Call Routing - Stranded Calls

    Call Routing - Unavailable

    Call Routing - Redirect

    Call Routing - Comfort Bypass

  • Assigning Agents

    Reporting

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