Within this Call Center Agent video, it will show you the Agent Plugin Settings within the Portal.
Call Center – Agent – Reports
Within this Call Center Agent video, it will show you the Agent Setting Reports within the Portal.
Call Center – Agent – Services
Within this Call Center Agent video, it will show you the Service Settings within the Portal.
Call Center – Agent – Application
Within this Call Center Agent video, it will show you the Application Settings within the Portal.
Call Center – Agent – General
Within this Call Center Agent video, it will show you the General Settings within the Portal.
Call Center – Agent – Post Call Settings and Wrap Up Timer
Within this Call Center Agent video, it will show you Post Call Setting and Wrap Up Timer and its functions within the Portal.
Call Center – Agent – ACD States and Settings
Within this Call Center Agent video, it will show you how to change ACD States and Settings within the Portal.
Call Center – Agent – Joining Call Centers
Within this Call Center Agent video, it will show you how to Join Call Centers within the Portal.
Call Center – Agent – Call Notification Settings
Within this Call Center Agent video, it will show you Call Notifications and its functions within the Portal.
Call Center – Agent – Disposition Codes
Within this Call Center Agent video, it will show you the disposition codes and how to use them within the Portal.