Within this Call Center Supervisor video, it will show you the report Settings within the Portal.
Call Center – Supervisor – Plugins
Within this Call Center Supervisor video, it will show you the Supervisor Setting plugins within the Portal.
Call Center – Supervisor – Services
Within this Call Center Supervisor video, it will show you the Service Settings within the Portal.
Call Center – Supervisor – Application
Within this Call Center Supervisor video, it will show you the Application Settings within the Portal.
Call Center – Supervisor – General
Within this Call Center Supervisor video, it will show you the General Settings within the Portal.
Call Center – Supervisor – DNIS and Priority Queuing
Within this Call Center Supervisor video, it will show you DNIS and Priority Queuing within the Portal.
Call Center – Supervisor – Night Service and Forced Forwarding
Within this Call Center Supervisor video, it will show you how supervisor options such as Night Service and Forced Forwarding within the Portal.
Call Center – Supervisor – Managing Queues
Within this Call Center Supervisor video, it will show you how to Manage Queues within the Portal.
Call Center – Supervisor – Barge In
Within this Call Center Supervisor video, it will show you how to Barge Into calls within the Portal.
Call Center – Supervisor – Changing Agents ACD States
Within this Call Center Supervisor video, it will show you how to change Agent ACD States within the Portal.