On January 12th 2022 , we are implementing a change to correct an issue with the current North American Dial Plan configured in the system that will align the call control elements to ensure that exact matches for calls to 911 or 1911 are treated as Emergency Calls. This is to eliminate the potential where misdialed calls will be wrongly categorized as Emergency Calls. Changes are being made to treat calls to 311, 0311, or 1311 as special service calls and not classified as Emergency calls.